Appointments

Ring our main switchboard number on 01204 856843/01204462233 to book an appointment at the practice.

You may also book online via the link at the top of this page. Before you can use this service you will need to visit the surgery and register where you will be provided with a login and unique token to get you started.

Due to security reasons, we will not be able to register you over the telephone; a personal visit with photo ID will be required. Please contact the surgery if you require any further information.

Urgent cases are seen on the day if appointments available

• If your condition is non-urgent you can expect to see a GP within 2 working days, though you may have to wait longer if you want to see a particular GP.
• Nurses based in in our practice treat patients for a wide range of common conditions. You can expect to see a qualified nurse with in one working day.
• Tell us if you want someone to accompany you during an examination or a private room to discuss any matters.
• You can book to have a telephone consultation with a doctor. He or she will ring you at an agreed time on the telephone number you have given.

Please note the following

• If you decide that, your appointment is no longer needed, please ring up and cancel so that someone else can have the appointment instead.
• Does more than one family member need to see the doctor? If so, please make a separate appointment for each person.
• If you have several different problems to discuss, please make a longer appointment or separate appointments. Your doctor has only 10 minutes for each routine consultation.

The Practice is always looking for new ways to help our patients and improve the service we offer.

Routine Appointments

These appointments are for the patients who want to see the GP for their routine medical conditions.

Urgent / Telephone Consultations

These appointments are for the patients who need medical help urgently .Urgent appointments are for medical emergencies that cannot wait until the next day to be treated.

We try to accommodate the needs of patients to speak with a GP or Nurse on the telephone in urgent medical conditions. The receptionist will take details of your medical emergency and these will be given to the GP if available. The GP will then telephone you back to discuss your symptoms and will assess how urgently you need to be seen. Please make sure that you are free to receive the GP’s call.

Cancellations:

Cancelling or changing an appointment

We would ask that you cancel your appointment at least 24 hours in advance so that we can offer the appointment to another patient.

To cancel your appointment:

• use the NHS App or use your NHS account (through the NHS website)
• reply CANCEL to your appointment reminder text message
• phone us on 01204 856843, Monday to Friday from 8am to 6:30pm

Building Accessibility

We strive to provide an inclusive and welcoming environment for everyone who visits our building.

1. Wheelchair Accessibility: Our building is equipped with ramps to ensure easy access for individuals using wheelchairs or mobility devices.

2. Parking Facilities: We have designated accessible parking spaces close to the building entrance, providing convenience and ease of access for individuals with disabilities.

3. Signage: Clear and visible signage is placed throughout the building for individuals with visual impairments.

4. Restrooms: Our restrooms are designed to be fully accessible, with spacious stalls and support bars for individuals with mobility challenges.

5. Doorways and Corridors: All doorways and corridors in our building are wide enough to accommodate wheelchairs and other mobility devices.

6. Assistive Technology: We have installed assistive devices, such as hearing loop systems, to enhance accessibility and ensure a comfortable experience for all visitors.

If there are any specific accommodations you require or if you have any questions regarding accessibility, please do not hesitate to contact us.